Manager, Process & Automation

Job Description
Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.
Major responsibilities
Design ,maintain and own SOPs across Longtail post graduation vendors

Build and manage vendor handover and quality gates (Incubation → Growth)

Design AI and tool-based workflows for vendor management and zombie recovery

Translate commercial and analytics strategy into executable workflows

Eliminate manual work and reduce cost-to-serve

Ensure process consistency across 16 markets and hubs

Build governance framework (controls, escalation matrices, audit loops)

Success metrics
Reduction in manual work and handling time

Process adoption and compliance

Improvement in vendor experience and activation speed

Cost-to-serve improvements

% automation of key workflows

Qualifications
5–8+ years in operations excellence, process design or automation

Experience working with CRM, ticketing systems and AI workflows

Strong execution and problem-solving mindset

Experience building automation using CRM workflows,, AI copilots, or internal scripting

Comfort working with data teams to build automation triggers

Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.