Service Operations Engineer

Key Responsibilities
Manage general application related tasks and daily operation. Maintain usability of applications e.g. SW updates, and develop solutions for issues.
Maintain and improve testing monitoring, alerting, clean up and logging of application components
Support automation of processes, service deliveries and deployment pipelines
Request and manage certificates
Arrange access for new users and manage access for existing users to relevant applications.
Support issue handling by data and system analysis to find root causes.
Measure process performance based on Key Performance Indicators (KPI) and support improvements
Document processes and monitor compliance with procedures.
Help to implement AI to improve efficiency
Work with international colleagues from different departments and cultures.
Skills and Qualifications
Education: Bachelor’s degree in information technology, Electrical Engineering, or a related field.
Preferable Experience: 0-2 years in any related fields.
Language Skills: Excellent English communication skills are mandatory.
Programming Skills: Experience in reading and writing of scripts e.g. shell scripting.
Data Handling: Data base skills e.g. MS-SQL, MySQL, SQLite are an advantage
IT Collaboration Tools: Experience with tools like Confluence, Bitbucket, Jira and MS Office
Quality Mindset: Basic understanding of quality improvement methods.
Operations: Willingness to take operational tasks
Security Awareness: Basic knowledge of information security and cryptography is a plus.
Soft Skills: Good in analytical and teamwork abilities, proactive, problem solving, independent and reliable work style, curiosity to learn and adapt quickly.
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