Product Owner

Role Summary
As a Product Owner - Customer Journey Expert, you'll join our Payment & Settlement Services (PSS) organization, working in a cross-functional environment where innovation, collaboration, and continuous improvement are part of everyday life.
You will lead the delivery of payment products and services, balancing customer needs, business priorities, and technical execution. Working closely with Product Leads, engineers, and stakeholders, you'll help translate strategic objectives into valuable customer outcomes while ensuring reliable and compliant payment services.
About the Team
You will become part of ING's international Payments organization supporting critical payment services across the ING network.
This is an opportunity to work with colleagues across multiple countries, collaborate with global stakeholders, and contribute to products that power millions of transactions every day.
What You'll Do
Lead Agile squads in delivering high-quality payment solutions
Manage and prioritize the product backlog to maximize customer and business value
Translate business requirements into epics, features, and user stories
Drive delivery and ensure alignment with strategic objectives
Collaborate with engineers, architects, business stakeholders, and external partners
Facilitate Agile ceremonies and promote continuous improvement
Manage dependencies, risks, and delivery roadblocks
Ensure compliance with operational, regulatory, and risk requirements
Foster collaboration across geographically distributed teams
Support innovation initiatives and continuously enhance customer journeys
What We're Looking For
Required Skills & Experience
Proven experience as a Product Owner, Customer Journey Expert, Squad Master, or similar role
Strong experience working in Agile product delivery environments
Experience managing and prioritizing complex product backlogs
Strong stakeholder management and influencing skills
Ability to translate customer and business needs into actionable product requirements
Experience working with cross-functional and international teams
Excellent communication and collaboration skills
Strong problem-solving and decision-making capabilities
Experience working within Banking or Financial Services environments
Nice to Have
Experience working within large-scale international organizations
Knowledge of regulatory and risk management frameworks
Exposure to digital transformation and modernization initiatives
Dutch language proficiency
What We Offer
Opportunities to collaborate with international teams across the ING network
Exposure to global stakeholders and strategic initiatives
A culture that encourages innovation, ownership, and continuous learning
Opportunities to influence products that impact millions of customers
A diverse and inclusive workplace where your ideas are valued
The chance to work on modern payment solutions that shape the future of banking
Worried about the wage gap? So are we. Our commitment to pay equity means you'll be valued for your skills, not your gender.
How to Apply
Interested in joining us? Click the apply button on our careers site and submit your application through Workday.
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About ING
With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.