WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

ING · Luxembourg (Siège Lux House)

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Job Description
WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f). As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

•    Manage a portfolio of clients in collaboration with the Relationship Managers
•    Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …
•    Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)
•    Follow-up and monitoring of the transactions of our clients (KYT)
•    Ensure a smooth and safe management of clients’ data
•    Build a strong collaboration within the team and other departments to serve the clients’ needs
•   Respect and improvement of the processes
•   Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc Your profile:
Competencies / Behaviour:
•   Good team spirit
•    Risk Management oriented•   High level of communication•   Commercial skills
•    Good administrative organization•   Autonomy and proactivity
•    Adaptability
•    Solution-oriented
•   Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
•    Good knowledge in KYC (Know Your Customer)
•    Knowledge in E-banking tools and connectivity
Experience:
•   Studies in Economics/ Banking or Customer Service•   A first experience in the banking sector or Customer Service will be considered as an asset
Languages:
•   Fluency in French and in English is mandatory