Expert Lead – Universal Banking Location team

Expert Lead – Universal Banking Location Team
 
About the position:
Within our Super Circle Operational Controls, teams of experts are responsible for ensuring ING is in control of our products, services, and day-to-day operations.
ING Hubs Slovakia is strengthening its role as a First Line of Defence expertise center for Non-Financial Risk (NFR). Location teams provide Business Partner and execution support to Universal Banking locations.
We are looking for an Expert Lead to lead the Universal Banking Location Team and its NFR delivery across multiple locations.
You will lead standardized 1LoD delivery, act as a trusted Business Partner, and set and safeguard practical business risk and control standards for the team.
Your future responsibilities will be primarily:
Leadership and Direction
Lead the Universal Banking Location Team delivering NFR services to multiple Universal Banking locations
Ensure clear roles, ownership, and accountability within the team
Translate functional strategy and business plans into clear team priorities, delivery objectives and actions for supported locations
Maintain a medium-term delivery plan across locations, coordinating dependencies, capacity and changing risk priorities
 
Building Capability
Develop the team’s expertise in NFR processes and frameworks
Ensure the team acts as NFR facilitators and process experts for Universal Banking stakeholders
Maintain a structured capability plan covering learning objectives, development actions and succession for critical expertise
Coach the team and wider stakeholders on NFR execution and convert lessons learned into reusable guidance
Support onboarding and scaling of new Universal Banking locations into the Hub model
 
Stakeholder Management (Internal)
Act as key contact point for Universal Banking stakeholders
Advise on applying policies and standards to complex location cases and resolve disputed interpretations
 
Performance Management
Ensure consistent and high-quality delivery of services across locations
Set objectives for direct reports and review progress through regular performance conversations
Hold individuals accountable, address performance gaps and report material team risks to leadership
 
Project management, Team coordination and Prioritization
Manage prioritization in a highly complex environment with multiple frameworks and requirements
Ensure adherence to, maintenance, and continuous improvement of standardized Bt8 processes across Universal Banking locations
Use demand, risk and control data to define the annual roadmap, resource needs and delivery commitments
Plan and monitor team budget and capacity, addressing material variances without compromising control outcomes
Assess location needs, agree service scope and communicate material changes and impacts
 
As an Expert Lead, you are also an Expert in the field and responsible for:
Supporting the delivery of the NFR processes, primarily:Risk Identification and Assessment
Risk & Control Monitoring
Issue and Event Management
NFR planning and progress tracking

Act as senior authority for business risk and control within the service scope, guiding complex cases and escalating policy decisions
Ensure proper translation of regulatory and framework requirements into practical execution
Maintain practical procedures, templates and quality checks and ensure consistent use across locations
Evaluate non-standard solutions and recommend specific improvements to policies, processes and working practices
 
Key competencies you have as a leader are amongst others:
Strong stakeholder management and communication skills
Coaching and mentoring mindset
Results-driven with strong ownership and accountability
 
Expectations on your background are:
At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures
At least 3 years of people leadership, including objective setting, development, performance management and leading specialists in a matrix environment
Strong understanding of risk and control frameworks (e.g. RCSA, issue management, control monitoring)
University education
Language skills: English – Advanced (C1)
 
Wage (gross) 4,293 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be discussed and negotiated during the personal interview, however, not less than above mentioned minimum salary component.
We offer you a bunch of great benefits:
Friendly working environment
You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot
WellbeING
Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities
YOU/family/friends time
Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office