Disputes Voice Coordinator - Spanish

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:
Maintains a daily work allocation log  

Allocates work assignments, roster planning and prepares team productivity reports  

Monitors and reports on standard and performance parameters  

Arranges Gembas for visitors  

Implements new ideas to improve processes  

Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality  

Maintains a positive relationship while working closely with the staff to build a formidable team through coaching, goal setting, and constructive feedback 

Researches and recommends best practices that can be followed 

Ensures staff is focused on customer  

Works directly with LOC team to address equipment concerns, in particular where customer needs are not being covered 

Researches and recommends best practices that can be followed 

Secure use of uniform, establishment and respect of operational procedures  

Perform data analyst specialist role to address gap and improvement areas 

Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process  

Performing other tasks defined by the supervisor  

Exercise “constant care” at all time and be committed to MAERSK Line qualities concept 

Qualifications:
Bachelor's Graduate

Excellent Spanish and English Communication skills

At least 2 years work experience in Dispute/Finance. 

Technical Skills: (S4 – GCSS, RKEM, AFLS) and Microsoft Package literacy (Word, Excel, Power Point, Access) is a perquisite  

Must be willing to work onsite in Pasig City and Nightshift schedule

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.