Specialist, IT Service Delivery

Job Description
Start with customer, end with customerResolve onsite and remote IT issues.
Identify and assess user problems.
Troubleshoot software and hardware issues.
Setup staff accounts and platform installations.
Meet performance KPIs, SLAs, and CSAT targets.
Business travel may be required within local markets.

Own it End-to-End in technical capabilitiesConfigure and install hardware, software, and door access & CCTV systems.
Perform basic network troubleshooting.
Manage scheduled maintenance and upgrades.
Support Audio and Visual needs for meetings and events.

Scale IT through governanceTrack and manage IT assets throughout their lifecycle.
Log and process technical support tickets.
Assist in addressing security incidents.
Enforce and advise on IT policies and compliance.

Vendor Management & Procurement:Manage technical procurement following internal policies.
Monitor vendor delivery against contracts and orders.

Continuous ImprovementImprove processes and implement changes for the organization.
Maintain technical guides and knowledge-base articles.
 

Qualifications
Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Collaborative problem-solver for complex technical issues.
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
Strong customer service orientation.
Excellent communication skills.
At least deep knowledge in one or more of the following areas:Jira & Confluence
AD, Slack, and Google Workspace admin
Zoom admin and event support
Windows and MacOS automated installation
IT networking knowledge
 

Additional Information
Periodic fun & engaging company events & team activities
Opportunity to be a value-adding contributor to this fast-growing global company
Challenging and fulfilling steep learning curve
Health & Personal Accident Insurance
Employee Discount Codes
Phone Allowance
Wellness Program (fitness/badminton/football)

Company Description
Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.