4PL Customer Service Agent – Booking management

Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let us sail towards a brighter, more sustainable future with Maersk.

What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Summary
The 4PL Booking Management Agent is responsible for managing andcoordinating end-to-end export booking operations for customer.This role ensures accurate forecasting, optimal booking planning with carriers, and on-time container movements. The agent acts as a key coordinator between the customer, carriers, brokers, and internal teams to deliver smooth, efficient, and compliant logistics operations.

The 4PL CX Agent is responsible for:1-Booking Management & Coordination• Manage end-to-end export booking activities with nominated carriers inline with customer forecasts and shipment plans.• Receive and verify booking confirmations; share confirmed detailspromptly with customers and trucking vendors.• Handle spot-buy or spot-rate requests when needed to secure space orsupport urgent shipments.• Coordinate with carriers, brokers, and internal teams to ensurecontainers are picked up, gated in, and loaded according to schedule.• Track and update shipment milestones, ensuring visibility andtransparency for customers.2-Forecasting & Booking Planning• Consolidate customer demand forecasts and translate them intoaccurate weekly/monthly booking plans.• Ensure booking capacity aligns with customer forecast and carrierallocation agreements.• Anticipate peak volume periods, vessel capacity shortages, and otheroperational risks — proactively work with carriers and internal teams tosecure sufficient space.• Analyze historical shipment data to support forecast accuracy andcontinuous improvement in planning.
• Coordinate with customers to validate forecast changes or additionalbooking requests.• Support optimization of container utilization, routing, and carrierallocation to improve efficiency and cost-effectiveness.3-Carrier & broker Management (2PL / 3PL Performance)• Monitor and evaluate the performance of 2PL/3PL partners (carriers,trucking, and warehouse service providers).• Track and analyze key vendor KPIs such as on-time delivery, spaceutilization, vessel schedule adherence, and routing guide compliance.• Manage and resolve issues related to carriers (e.g., container pick-updelays, vessel roll-over, space shortages, documentation errors).• Collaborate with carriers and vendors to develop long-term solutionsand improve operational reliability4-Customer Service & Communication• Serve as the primary operational contact for customers regardingbooking status, space updates, and exception handling.• Maintain proactive communication with customers, carriers, andstakeholders to ensure smooth coordination.• Handle inquiries and service issues promptly, focusing on root causeanalysis and preventive actions.• Participate in regular conference calls or review meetings withcustomers to discuss performance and improvements.• Maintain a Customer-Centric approach at all times, ensuring serviceexcellence and process accuracy.5-Reporting & Process Compliance• Prepare and deliver operational and performance reports (bookingstatus, KPI tracking, service issues, improvement actions).• Ensure all booking and shipment activities comply with customer SOPsand Internal Operating Procedures (IOPs).• Identify and report any process deviations or improvementopportunities to management and the customer.• Support cross-sell/up-sell initiatives and contribute to long-termcustomer retention.• Perform other reports or tasks assigned by the Team Leader / Manager.

We're looking for:
• Bachelor’s Degree in Logistics, Supply Chain Management, International Business, or related fields.• Minimum 1–3 years of experience in booking operations, exportplanning or carrier management or 4PL environments.• Strong understanding of carrier booking processes, space allocation,vessel schedules, and export logistics flow.• Proven experience in forecast management, volume planning, andcapacity control.• Strong analytical and problem-solving skills, with the ability to interpretshipment data and forecast trends.• Excellent communication, coordination, and stakeholder managementskills.• Fluent in English (written & spoken).• Proficient in MS Office (Excel, Outlook, PowerPoint)• Highly organized, proactive, and able to work effectively in a fast-paced,dynamic environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.